It's that time of year again! While we're working extremely hard around the clock, we're taking some days off to spend with our family and loved ones during the holidays. đź’™

Table of Contents

  1. Which days are we off?

  2. Which days are we working?

  3. When is our customer support team working?

  4. Canada Post holiday schedule

We'll still be coming into the office from time to time to make sure you get the products when you expect them to, on time. Read on for our days off.

Which days are we off?

While we'll still be accepting orders, we won't be in the office to pack them up on these days:

Month

Dates

December

22, 23, 26, 30

Which days are we working?

We'll be fulfilling orders on these days:

Month

Dates

December

19–21, 27–29

January

Resuming on the 2nd

Our customer service team will be online to answer any questions on these dates:

Month

Dates

December

19–30

Canada Post holiday schedule:

Holiday*

Dates

Christmas Day

December 25

Boxing Day

December 26

New Year's Day

January 1

* When a holiday falls on a Saturday or Sunday, it may be applied to the next business day. As such, post offices will be closed, and there will be no collection or delivery of mail.

Canada Post guidelines for sending your holiday cards and packages.

We encourage anyone sending a parcel or a card to friends or loved ones this holiday to do so as early as possible.

That’s because Canadian shopping habits have dramatically and permanently shifted in response to COVID-19, resulting in a year of significant parcel volumes.

Given the high volumes and the important safety measures in place throughout our network to protect Canadians and our employees, we have adjusted our expected delivery times. Canada Post will continue to put the safety of our employees and the people we serve first as we respond to the significant holiday parcel demand. Read Canada Post's latest updates.

View service alerts for the full list of places that are currently impacted by service disruptions.

When to send packages within Canada.

Domestic parcels

Xpresspost™

Regular Parcel™

British Columbia

December 18

December 18

Alberta, Manitoba, Northwest Territories, Nunavit, Saskatchewan, and Yukon

December 16

December 14

New Brunswick, Newfoundland and Labrador, Nova Scotia, Ontario, Prince Edward Island, and Quebec

December 15

December 13

Note that these estimates are more conservative than Canada Post's by 2–3 business days.

This ensures we account for our own order fulfillment capacity and deliver your packages on time.

As per the Canada Post website:

As we continue to adjust our operations to provide timely, reliable service to Canadians, our On-time Delivery Guarantees will resume for parcels shipped within Canada. The delivery guarantees take effect starting August 23, 2021.

The On-time Delivery Guarantees will apply only to the delivery of domestic parcel services, including Flat rate boxes, Expedited Parcel, Xpresspost and Priority. At this time, International delivery guarantees remain suspended. While we remain committed to providing timely and reliable service, given the unpredictability of the COVID-19 situation, guarantees remain subject to change.

Find the delivery standard from your postal code to a Canadian destination at canadapost.ca/deliverytool.

Source: https://www.canadapost-postescanada.ca/cpc/en/our-company/news-and-media/corporate-news/coronavirus-disease-covid-19.page

Did this answer your question?