My Supply Co.

What to expect during the holidays, plus Canada Post's guidelines.

Christmas and New Year's Eve holiday schedule (2024).

Our shoppers' most frequently asked ordering, payment, shipping, and delivery questions.

General FAQs

A step-by-step guide to signing up with us.

How do I sign up for a My Supply Co. account?

A simple and straightforward guide to backorders and what to expect when you place one.

What is a backorder, and when will I get it?

Learn more about My Supply Co.'s free and exciting rewards program, from how to earn points to how to redeem them for exclusive rewards.

Understanding My Rewards: Frequently Asked Questions

Do I need to sign up to make a purchase?

What to expect from our customer support and operations teams.

What are your business hours?

What are the benefits to ordering cannabis and magic mushrooms online?

Ordering.

Everything you need to know about our packaging and discretion.

How will my order be packaged and shipped?

Find out when you’ll get your tracking number, how to track your order, and what to expect during shipping.

Will I get a tracking number?

What to expect after placing an order, from shipping updates to order cut-off periods.

When will my order be processed and shipped?

My package is late/hasn't arrived. What do I do?

What to do when Canada Post does a thing.

Canada Post says "Successfully Delivered," But I haven't received the package?

What to expect after paying for express shipping.

I paid for Xpresspost Shipping and I still haven't received my tracking information.

Do you ship to the US or outside of Canada?

Don't sweat it—we're here to help. Here's what to do and what to expect.

My package has a delivery exception.

A super short guide to My Supply Co. delivery fees.

How much does delivery/shipping cost?

Shipping and Delivery.

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Reviews

Find answers and get help from Intercom Support and Community Experts

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