All Collections
General FAQs
What is a backorder, and when will I get it?
What is a backorder, and when will I get it?

A simple and straightforward guide to backorders and what to expect when you place one.

Updated over a week ago

At My Supply Co. company, we believe in sustainable and responsible production practices, which is why we create our products in small batches.

While this ensures quality and freshness, it can also mean that our products go out of stock quickly. But don't worry - while we understand this can be disappointing, we offer the option of placing a backorder on our in-house products to ensure that you can still get the items you want, while also supporting our commitment to sustainability.

In this article:

So, what exactly is a backorder?

A backorder is when you place an order for a product that is currently out of stock. When you place a backorder, we will ship out the item to you as soon as it is back in our hands.

This typically takes 1-4 business days. In rare occasions, this may take up to 7 business days.

Here's what you can expect when you place a backorder:

  1. Place your order as usual: When you place a backorder, you will go through the same process as you would when placing a regular order. The only difference is that the item you are ordering is currently out of stock.

  2. Wait for the item to be back in stock: This typically takes 1-4 business days. Once you place your backorder, we will work to get the item back in stock as quickly as possible. Since we create our products in small batches, this process may take a little longer than with mass-produced items, but we believe it is worth the wait to ensure that you receive the freshest, most effective product possible.

  3. Receive your order: As soon as the item is back in stock, we will ship your order out to you.

You don't need to do anything else or come back to our website to check if the item is back in stock. You can rest assured that your order will be shipped out in the next few days.

Which products are available to backorder?

All My Supply Co. products will be available to backorder, with the exception of our gummies and vape cartridges. This includes our best-sellers, such as:

And more.

Start your journey to optimal health and happiness today by exploring our evolving collection of advanced health and well-being supplements at Inspired by nature, informed by tradition, backed by science.

If you have any questions about backorders, please don't hesitate to contact our Happiness Specialists via live chat, or by texting us at +1 (604) 305-3050. We're here to help. πŸ’™

Did this answer your question?