Will I get a tracking number?
Will Reid avatar
Written by Will Reid
Updated over a week ago

We understand that tracking your package is an essential part of your online shopping experience, and we want to ensure that you have all the information you need. In this article, we will guide you through the process of when you can expect to receive your tracking number during the fulfillment of your order.

For regular parcel deliveries

You'll receive an email with a tracking number once we've processed and dropped your order off with the courier. You can track your shipment through tracking.mysupplyco.com, or through the primary tab in your My Account dashboard.

DO NOT contact Canada Post directly if you have any questions about your shipment. Contact us via life chat or email us at [email protected] with your question. We'll take care of anything you need or are concerned with.

Pro tip:

Once your order is placed and we fulfill it, you will automatically receive tracking information and shipping updates via email. These are the updates you can expect:

  1. Order Complete means we’ve packed it, and are getting ready to drop it off with our courier. This is a bittersweet moment for us, as we send our babies off to the curious and conscious. We know you’ll provide them with a great home, and give them purpose.

  2. Order in Transit means we’ve dropped it off and it’s with our courier, ready to ship. This email contains your tracking #, a tracking link, and other information provided by courier.

  3. Order Delivered means it’s somewhere out there, making its way towards you. This email contains your tracking #, a tracking link, and other information provided by courier.

  4. Order Received means you got it!

Start your journey to optimal health and happiness today by exploring our evolving collection of advanced health and well-being supplements at MySupplyCo.com. Inspired by nature, informed by tradition, backed by science.

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