We love serving you — nothing makes us happier than helping you live the best version of your life.

But until A.I.-enabled robots takes over, our people need rest. Here are the hours you can expect from our customer support and operations teams.

  • Our customer service is generally available via live chat between 10:00am and 7:00pm PST. That isn't to say we don't make exceptions; if your issue is urgent, we'll be on it immediately — even outside regular hours.

  • Our operations and shipping hours are between 9:30am and 5:00pm PST Monday to Friday (except holidays).

  • Same-day delivery orders in Vancouver get dropped off between 6:00pm and 8:00pm PST Monday to Friday (except holidays).

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