We love serving you — nothing makes us happier than helping you live the best version of your life.
But until A.I.-enabled robots takes over, our people need rest. Here are the hours you can expect from our customer support and operations teams.
Our customer service is generally available via live chat between 10:00am and 7:00pm PST. That isn't to say we don't make exceptions; if your issue is urgent, we'll be on it immediately — even outside regular hours.
Our operations and shipping hours are between 9:30am and 5:00pm PST Monday to Friday (except holidays).
Same-day delivery orders in Vancouver get dropped off between 6:00pm and 8:00pm PST Monday to Friday (except holidays).